To ensure the highest standard of care for the pets we look after, we have established the following code of conduct for our pet-sitting business:

1. Treat the privacy and property of the pet owners with the utmost respect.
2. Provide attentive and compassionate care to the pets, ensuring their well-being and comfort.
3. Follow the instructions provided by the pet owners regarding feeding, medication, and exercise, and communicate any concerns promptly.
4. Maintain a clean and safe environment for the pets, promoting their health, safety, and comfort.
5. Foster open and honest communication with the pet owners, addressing any issues or concerns proactively and transparently.
6. Safeguard personal and client information confidentiality, respecting privacy and trust. 
7. Comply with all local laws and regulations governing pet care and business operations, upholding the highest ethical standards.

These guidelines serve as the foundation of our commitment to delivering exceptional pet care services and maintaining the trust of our clients.

As a responsible pet sitter, it's important to adhere to a code of conduct that ensures the safety and well-being of the pets in our care. This includes refraining from consuming alcohol while on duty. By maintaining a clear mind and being fully attentive, we can provide the best possible care for the animals entrusted to us. This commitment to sobriety while pet sitting is essential to upholding our professional standards and prioritizing the welfare of the pets.

To ensure the highest standard of care for the pets we look after, we have established a comprehensive code of conduct for our pet-sitting business. This code encompasses a range of guidelines and principles that guide our behaviour and practices while caring for our client's pets. These guidelines are designed to promote the well-being, safety, and happiness of the animals under our care and to uphold our clients' trust and confidence. Our commitment to delivering exceptional pet care services is rooted in these fundamental principles, which serve as the cornerstone of our business operations.

"Our mission is to provide reliable and compassionate care for pets while their owners are away, ensuring their safety, comfort, and happiness. We offer professional and dependable dog walking services to promote the health and well-being of dogs while giving their owners peace of mind. We also offer dog training services that empower dog owners and their canine companions through positive and effective training methods to foster a strong bond and promote good behaviour."

Our pet-sitting business policy regarding rates is designed to be transparent and fair to both our clients and our team. We believe in providing competitive rates that reflect the high-quality care and service we offer. Our rates are based on factors such as the type and number of pets, the duration of the service, and any additional requests or special needs. We aim to be upfront about our pricing structure, ensuring that clients understand the value they receive in return for our services. Additionally, we may offer different pricing options for recurring clients or extended pet-sitting engagements. Our goal is to maintain a balance that is beneficial for both our clients and our business while upholding the standard of care we provide.

1. Payment is due at the time of booking our services or at the beginning of the pet-sitting period.
2. We accept various forms of payment, including cash, checks, and electronic methods such as credit cards or digital wallets.
3. For recurring clients, we may offer payment plans or a billing cycle to accommodate their needs.
4. In the event of extended pet-sitting engagements, we may require a deposit or partial payment upfront.
5. Late payments may incur additional fees or affect the eligibility for future services.

We strive to make the payment process convenient and transparent for our clients while ensuring the sustainability of our business. If you have any specific payment-related questions or requests, feel free to reach out to us.

Our pet-sitting business policy regarding refunds is as follows:

1. Refunds will be provided in full if the booking is cancelled with at least 48 hours notice before the scheduled pet-sitting period.
2. If the booking is canceled within 48 hours of the scheduled pet-sitting period, a partial refund may be provided at our discretion.
3. Refunds will not be provided for early returns or shortened pet-sitting periods once the service has commenced.
4. In the event of unforeseen circumstances or emergencies, we will assess refund requests on a case-by-case basis with documentation or evidence provided.

We aim to be fair and reasonable in our refund policy while also considering the commitments made to our pet sitters. If you have any specific questions regarding refunds, please don't hesitate to contact us.

Our pet-sitting business operates during the following trading hours:

Monday to Friday: 8:00 am to 6:00 pm

Saturday: 9:00 am to 5:00 pm

Sunday: Closed

However, we are available outside of these Hours with an approved booking 48 hours in advance.

We are committed to providing reliable and convenient pet-sitting services within these hours. If you have any questions or need to make special arrangements, feel free to reach out to us.

To book our pet-sitting services outside of our regular trading hours, please contact us in advance to discuss your needs and to check our availability. We will do our best to accommodate your request and ensure that your pets receive the care they need while you're away. If you have any specific requirements or questions, feel free to discuss them with us when making your booking. 

To book our pet-sitting services during our regular trading hours, you can simply give us a call or send us an email with your preferred date and time. We will do our best to accommodate your request and ensure that your pet receives the care it needs while you're away. If you have any specific requirements or questions, feel free to discuss them with us when making your booking. We look forward to taking care of your furry friend!

Our policy for cancellations at our pet sitting business is as follows:

- Cancellations made 48 hours or more before the scheduled service will not incur any charges.

- Cancellations made less than 48 hours before the scheduled service will result in a 50% charge of the total service cost.

- In the event of a no-show, the full-service cost will be charged.

We believe that this policy is fair to both our clients and our business, as it allows us to manage our schedule effectively while also respecting the needs of our clients.

The policy and procedure for pet visits for our pet-sitting business are as follows:

1. Scheduling: Pet visits must be scheduled in advance to ensure availability and proper planning.
2. Initial Consultation: Before the first pet visit, we will conduct an initial consultation with the pet owner to gather information about the pet's routine, health, and any specific instructions.
3. Visit Duration: Each pet visit will have a designated duration based on the pet's needs and the owner's request.
4. Feeding and Medication: We will follow the feeding schedule and administer any necessary medication as per the owner's instructions.
5. Exercise and Playtime: We will engage the pet in exercise and playtime activities as per the owner's guidelines.
6. Updates: After each visit, we will provide the pet owner with updates on their pet's well-being, including photos and notes if requested.
7. Emergency Procedures: In the event of an emergency, we will follow the protocols outlined by the pet owner and seek veterinary care if necessary.
8. Key Handling: We will ensure the safe handling and storage of the pet owner's keys to maintain security.
9. Additional Services: Any additional services requested by the pet owner will be accommodated based on availability and agreed-upon terms.
10. Cancellation Policy: We require advance notice for any visit cancellations and have a clear policy regarding refunds or rescheduling.

We are committed to providing professional and compassionate care for pets during our visits, and we will adhere to these policies and procedures to ensure the well-being of the pets in our care.

The policy and procedure for friends and family access to our pet-sitting business are as follows:

1. Authorization: Friends and family members must be authorized by the pet owner in advance to access the pet during the pet-sitting period.
2. Identification: Authorized individuals must provide valid identification and be listed by name with the pet-sitting business for security purposes.
3. Access Limitations: Friends and family members will have access to the pet only during designated times and under the supervision of the pet sitter unless otherwise specified by the pet owner.
4. Communication: Any communication or updates regarding the pet's well-being will be communicated through the pet owner unless specific arrangements have been made for direct communication with authorized individuals.
5. Emergency Contact: Friends and family members will be listed as emergency contacts and will be informed in case of any emergencies or contingencies during the pet-sitting period.
6. Liability: Friends and family members will be expected to adhere to the policies and procedures of the pet-sitting business and will be held liable for any damages or incidents that occur due to their actions during their access to the pet.

We prioritize the safety and well-being of the pets in our care and will ensure that access by friends and family members is managed responsibly and following the pet owner's wishes.

When it comes to handling keys for a pet-sitting business, it's important to have a clear policy and procedure in place to ensure the safety and security of the pets and their homes. Here are some guidelines for managing keys:

1. Key Storage: All keys should be kept in a secure and locked location when not in use. It's important to safeguard the keys to prevent unauthorized access to the clients' homes.
2. Key Handling: Keys should only be labeled with the pet's name or a unique identifier to maintain client confidentiality. Avoid including any addresses or identifying information on the key tags.
3. Key Access: Only authorized pet sitters should have access to the keys. Key access should be limited to the specific pet-sitting assignment, and keys should not be shared with individuals outside of the pet-sitting team.
4. Key Return: Once the pet-sitting assignment is complete, keys should be promptly returned to the secure storage location. Clients may also request the return of their keys at any time.
5. Key Loss or Theft: In the event of a lost or stolen key, the client should be immediately notified, and the pet-sitting business should take appropriate steps to ensure the security of the client's home, which may include rekeying or changing locks at the 25client's expense.

By establishing and following clear policies and procedures for key management, a pet-sitting business can maintain the trust and confidence of its clients while prioritizing the safety and security of the pets and their homes.